윙페이 - WINGPAY

Merchant and Partner Inquiries

Precautions

Mandatory! Prohibition of deposits via ATM and Open Banking!

Precautions When Topping Up PAYDA
When depositing via ATM or Open Banking, if the depositor name is different, the top-up will not be automatically processed. In such cases, our company cannot process the top-up through the customer center, and we can only assist with a refund to the account under your own name after an internal review The review time may be delayed up to 24 hours based on business hours, and refunds may be restricted if fraudulent transactions are suspected.

Our company recommends topping up through Internet banking or Mobile banking, excluding Open Banking, for smooth processing. Please be aware of this to avoid any inconvenience when using the service .

- Thank you -

Mandatory Precautions for Deposits and Withdrawals

PAYDA will conduct weekly server inspections as follows to provide stable service.
Service access, top-up, and remittance services will be temporarily suspended during this time, so we ask for your understanding.
We will strive to reduce system errors and failures and provide better services and information.

Precautions When Topping Up PAYDA
When topping up, if you deposit from a different account of the same member other than the registered deposit account, the top-up will not be processed. Please keep this in mind when using the service.
If you deposit into the account provided during a previous top-up application without submitting a new application, the top-up will not be processed. The result for such cases will be notified after 24 hours following an internal review process based on business hours (excluding weekends).

[Precautions Regarding Withdrawals]

Before Change

After Change

Waiting time 20 minutes

Waiting time 10 minutes

The deposit waiting time for PAYDA top-up applications has been reduced as above.
If you deposit after the waiting time has passed, the top-up will not be processed.

[Bank Deposit Time for Top-up Processing]

Bank Inspection Time

Deposits are possible during all times except for PM 11:30 ~ AM 00:30.

[Precautions Regarding Withdrawals]

Withdrawal Inspection Time

Withdrawals are not possible from PM 11:00 to AM 01:59:59. Withdrawals are possible during times other than the above.

We ask members to be mindful of the above precautions when using the service.

- Thank you -

Regular Server Inspection Notice

PAYDA will conduct weekly server inspections as follows to provide stable service.
Service access, top-up, and remittance services will be temporarily suspended during this time, so we ask for your understanding.
We will strive to reduce system errors and failures and provide better services and information.

Date/Time : Every Monday
Time : AM 09:00 ~ 09:30 (30 minutes)

Please understand that the above schedule may change depending on major schedules and work progress.
If the regular server inspection time changes due to major schedules or progress, we will notify you through a separate announcement.

- Thank you -

Mandatory Precautions Regarding Prohibition of Deposits via ATM and Open Bankingclick

Mandatory Precautions for Deposits and Withdrawalsclick

Regular Server Inspection Noticeclick

Information

Notice of PAYDA Authentication Method Change

The authentication method has been changed as follows to enhance PAYDA's usability and security.

① OTP Authentication Method : Same as before
② Mobile Phone Verification Code Method : A verification number containing random digits will be sent via text message to the self-authenticated mobile phone. Authentication will only be completed if the sent verification number is entered within 5 minutes.
③ Simple Password Authentication : Upon first selection, a 6-digit simple password must be registered. After registration, authentication for remittance is possible with the simple password.

* However, Google OTP must be registered once as mandatory when registering a bank transfer account.
* The self-authentication step has been added for the first member login.
* After self-authentication, the mobile phone authentication method will be applied for subsequent logins.

[Scheduled Implementation Date]
- February 24 ~ February 25, 2025

- Thank you -

Member-to-Member Transfer Notice

Hello, this is PAYDA.
To prevent financial fraud damage, we have restricted security updates and transfer limits as follows.

Member > Member Transfer 300,000 per day pay
Transfer from Member > Merchant is Same as before

For more details, please refer to the notice.

- Thank you -

Notice on Bank Transfer Delay System

Due to the recent increase in damages from top-up agency services, account rentals, and voice phishing, we are implementing a '24-hour Asset Bank Transfer Delay System' to prevent and preempt 'electronic financial fraud'.
Please refer to the content below for the effective date and criteria.

[Effective Date]
- Effective from 2024.04.11(Thu) 09:00

[Application Criteria]
- When topping up PAY, the held PAY can be transferred to a bank after 24 hours, based on the normal top-up time.
- The 24-hour bank transfer delay time may be changed according to internal policies, and will be announced in advance upon change

- Thank you -

Notice of PAYDA Authentication Method Changeclick

Member-to-Member Transfer Noticeclick

Notice on Bank Transfer Delay Systemclick

Notice

New Member Usage Limit Notice

Hello, this is PAYDA. We sincerely thank our customers for always using our service. Please be advised that the usage limit for newly registered members will be temporarily adjusted due to a request related to the bank's computer system.

Applicable to : Newly Registered Members
Change Details : Usage Limit Adjustment
Reason for Application : Bank computer system related request
Daily Top-up : 5,000,000 pay
Daily Withdrawal : 2,000,000 pay

We are doing our best to ensure smooth service use for our customers, and we sincerely apologize for any inconvenience caused by this unavoidable measure. We will strive to provide a more stable service.

We are extremely sorry for any inconvenience caused.
- Thank you -

Important Notice

Notice of Strong Action Against False Bank Reports

Hello, this is PAYDA. We have noticed a rapid increase in cases where customers use our service normally and then maliciously report it to the bank, so we are providing the following notice.

[Strict Warning Regarding False Reports]
01. Deliberate reporting after normal use is a clear illegal act.
1. Fraud
2. Obstruction of Business
3. Defamation of Credit
02. Our company will respond to these malicious acts as follows.
1. Securing and retaining relevant evidence
2. Proceeding with criminal prosecution
3. Filing a civil lawsuit for damages
4. Legal action, including filing for provisional seizure
03. We strictly warn that the act of instigating others to make false reports may also be punishable as a joint principal offender.

We inform you that our company will take strong legal action against fraudulent activities. Customers who use the service normally can use it with confidence, and we ask you to take special care to prevent damage from malicious reports.

All Attorneys at AK Law Firm

- Thank you -